Take the time to consider all of the costs that are currently involved in you collecting your own money, not to mention the delays and frustrations. You will be very pleasantly surprised at how much money Harlands Group can save you.
Customers today want the flexibility to be able to pay by the most convenient means for them on the day most convenient for them. Direct Debit offers that flexibility and with our new online sign up systems then the flexibility and convenience for your customers is even greater. Using Direct Debit and Harlands Group will ensure you have a significant market advantage.
Once your customer has an established regular form of payment that they would have to replace if they go to your competitor they will be less likely to move. If all they have to do is write a different name on a cheque there is no incentive for them to stay.
Chasing up your customers for payments is one of the most stressful jobs your staff can do. For this reason it is often the last job to be done. Furthermore, the way in which these calls or letters are handled by staff can reflect badly on your business.
Harlands Group removes the pressure from your staff. We are professionals in collecting money so we know how to get your customer to pay happily and on time.
All businesses need a reliable, ongoing cash flow. If you rely on large one off payments your business becomes very vulnerable should these slow down for whatever reason. By breaking your payments down to regular instalments you can smooth out the "peaks" and "troughs" and be more able to project your future cash flows enabling you to make key decisions.
At all times the customer is yours and Harlands Group follows your instructions. When you come on board with us we will ask you a series of questions as to how you want us to act in certain circumstances. At any time you can override or change these instructions universally or as they relate to a specific customer.
Harlands Group are the UK innovators in billing. Our IT team is at the forefront of systems development and technical innovation so that you can be assured of receiving the most efficient and effective service at the best cost.
If you choose the option of full service billing, the Harlands Group contact centre can handle the complete financial relationship between you and your customer. Our UK based call centre is professionally run taking over 1000 calls daily and supported by online payment solutions increasing our collection rates for you and flexibility for your customers.
Research states that over 80% of businesses fail to recover from a disaster affecting their payment processing. This inability for processing can be caused by systems failure, extortion, staff problems, fire, power problems, communications failure and terrorism. However, with the right contingency planning in place, such issues can be averted.
A failure in payment processing can impact on payroll, cash flow and customer relations.