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Beating the Credit Crunch Impending recession means that a proportion of your members will be increasingly looking at ways in which they can reduce their monthly outgoings. It could be that the health club membership will be high on the list, so it is now more important than ever to ensure that you have effective credit control and debt recovery. Ensuring that you maintain revenue by capitalising on all the sales made in the year to date to sustain the predicted revenue per new member is essential. However, unless you have adequate systems in place to deal with the inevitable cancellations then you will suffer significant losses. Many leisure industry operators in the UK are writing off £000's each year in lost revenue. If you operate any form of membership contract in your business of 1 months notice to a 24 months contract then you need effective credit control and debt recovery. Many companies rely upon a sequence of short letters which offer little chance of converting debts to successful settlement. Do your members owe you money? Easy Payments If your customer needs some time to repay the amount owing then we are able to re-instate a direct debit to collect the fees over a suitable period of time. Furthermore, if the member catches up with the arrears then we can notify you and you can allow entry back into the club. This maintains a good relationship with the member and potentially drives up your retention. Contact Harlands Group now Xercise Health & Fitness delighted with results from Harlands Group "We took the decision earlier this year to outsource some of our direct debit process and debt recovery and for this we choose Harlands Group. Our internal processes are far from weak however we have been delighted with the results generated by Harlands Group. We had used other companies to specifically chase defaulters however, Harlands Group have been significantly more successful than any other previous attempt to collect on cancelled agreements. Furthermore the No Fee charging structure means that we get 100% of our fees when collected." Jon Wright - Managing Director Xercise Health & Fitness, Castleford. Sincerely, Kevin Scott Harlands Group In This Issue Beating the Credit Crunch Easy payments Xercise Health & Fitness Don't worry! See what our clients think... ROKO Health Clubs Quick Links Snap Online Sales Debt Recovery Testimonials More On Us Focus Don't worry if your members are leaving you with empty pockets Not only do Harlands Group successfully collect 50% of all debt you currently write off but, where possible, we also pass on the cost of collection to the customer which means we can return 100% of the original debt back to your business. And because our professional account management staff and telephone negotiators deliver the highest standards of customer relations, there is no negative feedback toward the club. See what our clients think... Persistence and personal intervention is the key to successful consumer debt collection. We obtain phenomenal collections through a combination of tried and tested practices, skilled and highly trained telephone negotiators and account support managers working with new technology. Click here to find out more... Operations Director of ROKO Health Clubs... "The Harlands Group have been working with us for over two years, collecting bad debt arising from our Health Clubs. In this time the level of service and actual recovery rate has exceeded my expectations and, in addition, the team at Harlands have offered professional advice which has enhanced our own in-house collection rates." Read on...