IMPORTANT UPDATES – latest service information for Clients and for Members

How To Contact Our Team

Important Client Update: How To Contact Our Team

This applies to our business clients only, if you are a consumer/member use our member contact page to get in touch.

We are changing the way we manage your queries and introducing a new way to contact our Client Support and Client Solutions teams.

What is changing?

Our Harlands Account Management email address will be closed on 30 September 2021. To get in touch with our Client Support team please complete the online client contact form found here.

A case will be created in our system to be actioned by a member of our Client Support team. You’ll be updated on the progress via a single email trail connected to the case.

Why is the way you contact our team changing?

We are always looking to simplify and improve the way you interact with us. Our new system will ensure your questions and requests are resolved faster and more efficiently.

What will happen to any in progress queries that have been sent via email?

All in progress queries sent to our email inbox before 30 September 2021, will be actioned as normal. Our team will also assign a case number to your query for your reference.

Is there still an Account Management team?

Our Account Management team has been restructured into two new teams:

  • Client Support – for day-to-day queries
  • Client Solutions – for more complex, technical queries

When you complete our client contact form, your query will be assigned to a member of the relevant team.

We’ve created a single way to get in touch and two specialist teams, so you’ll get the help you need faster from one of our knowledgeable specialists.

Is there any other way to get in contact with the Client Support team?

You can also get in touch with our Client Support team by calling us on 01444 221050 between 9am to 5pm, Monday to Friday (excluding bank holidays).

Do I still contact Clubline for member-related queries?

Yes, any member related queries will still need to be sent to [email protected] or you can call the Clubline team on 01444 449156 between 9am to 5pm, Monday to Friday (excluding bank holidays).