IMPORTANT UPDATES – latest service information for Clients and for Members

Legal

Regulatory Information

Harlands Services Ltd (the “Firm”, “Harlands”, “us” “our”, “we”) is authorised and regulated by the Financial Conduct Authority (registration number 779275). You can visit the Financial Conduct Authority’s register website to obtain further information about the scope of our license (https://register.fca.org.uk/)

Harlands Services Ltd is a company registered in England and Wales (Registered Number 2982925). Our registered address is 1st Floor, Central Square South, Orchard Street, Newcastle upon Tyne, NE1 3AZ, United Kingdom.

Harlands is registered for VAT in the UK. Our VAT Registration Number: GB 799 711370.

Harlands holds the copyright of all material used on this website, except where otherwise stated.

Funds Security

Harlands keeps its clients’ balances in a safeguarded bank account in its own name. Client accounts are reconciled daily and follow strict accounting rules. Harlands periodically assesses the credit standing, regulatory oversight and reputation of the banking institutions it deals with.

Privacy Notice

Harlands takes its responsibilities regarding privacy extremely seriously.  You can find our privacy notice here.

Slavery and Human Trafficking

Harlands has a zero-tolerance approach to all forms of slavery and human trafficking.  You can find our slavery and human trafficking statement here.

Subject Access Requests

If you would like to make a Subject Access Request, please complete this subject access request form and email your request to [email protected]

Marketing Disclaimer

The information provided on this website is for general guidance. We take care in ensuring that the information we provide is accurate; however, we do not accept any liability in this respect. In addition, you should also be aware that the content is subject to change without notice. The information on this website is a marketing communication and is not targeted at the general public of any country. And it is not intended for distribution to residents in any country where such distribution or use will contravene any regulatory requirement.

Complaints – we are here to help

Complaints are an invitation to improve our relationship with clients and build a strong trust between both parties; and gain good understanding of the overall customer journey, which can help us provide better client care and build better products for the future.

Where you are not satisfied with our client care services, you should let us know as soon as practical. We are available 8am – 6pm (Monday-Friday), 9am – 12noon (Saturday) and Sunday, we are closed. Our Client Services Department is our first point of contact and they will be happy to assist you with any queries you may have.

Email: [email protected]

The Complaints process
The Firm aims to handle any complaints fairly and in a responsible manner. We would investigate any client’s complaint and thoroughly review all evidence pertaining to the complaint. The Firm would try to resolve any complaints as quickly as possible.

If you are not satisfied with our response, what you can do
If you are not satisfied with our final response, you can contact the Financial Ombudsman Service (FOS). You have 6 months to refer your complaint to them once in receipt of our final response.
Financial Ombudsman Service can be contacted via:
Post:

The Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Website: www.financial-ombudsman.org.uk
Email: [email protected]
Telephone inside the UK: 0800 0 234 567 or 0300 123 9 123
Telephone outside the UK: +44 (0) 207 964 0500